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Heatherwood and Wexham Park NHS Trust
Heatherwood and Wexham Park (H&WP) approached us to help them implement a 360 feedback process to support their “Future Leaders programme”. This programme forms part of their talent management strategy and it was felt that 360 would be an essential part of this. We worked with H&WP to initially design their competency model as they didn’t have on in place. This took just over a day of intensive work and enabled us to create a tailored 360 questionnaire for them. Once the questionnaire content was signed off we carried out all of the administration for H&WP, provided feedback to each recipient of 360 and also provided H&WP with a (anonymous) summary report which revealed the areas of strength/development need for the group as a whole. This enabled H&WP to further target their development work.
Aylesbury Vale District Council (AVDC)
AVDC were referred to us by the OD Manager for Heatherwood and Wexham Park NHS Trust. After a preliminary chat on the telephone we were asked to visit them for a meeting to outline the process and options. On the same day as that meeting, Clare from AVDC promptly called to offer us the contract to provide 360º feedback to their top team of senior managers!
Although we are accredited to use proprietary 360 tools (such as Saville Consulting Wave Performance 360 and Lominger Voices) AVDC chose to use our own tool to tailor the 360 questions to match AVDC's own behavioural competencies. This option provided AVDC with the flexibility to include their own logo and use their own colour scheme in addition to being able to specify question wording and the type of response scale. They had quite an aggressive time frame for implementing 360 so we immediately set to work to review the competency model and to generate the questions. With regular updates and good communication between us and AVDC, we were ready to send out the invitations to participate in the 360 process within 4 weeks of that initial meeting.
The process itself consisted of creating the questionnaire, administering the questionnaire - which included liaising with participants and their respondents - carrying out the data analysis, production of individual feedback reports, provision of one-to-one feedback sessions and finally the provision of group analysis reports so that AVDC could quickly and easily view the overall results for the population who had received feedback. They found this so useful that they took that group data and tailored their new Leadership Development programme around it.
AVDC testimonial:
Dear Rachael,
Thank you for your recent work with Aylesbury Vale District Council in developing and administering a bespoke 360 degree tool and providing feedback to members of our senior management team. I found working with Realworld Consulting very enjoyable. You were flexible in both your availability and in what could be offered. You were approachable and demonstrated a real interest in our needs and the AVDC culture. You challenged our thinking in a positive, constructive and non threatening way, working with us to develop the best product. This style of working felt like a real partnership. Realworld Consulting met all of the deadlines agreed to the desired standards. Thank you for making our 360 degree process a success! Yours sincerely, Clare Leonard Organisational Development and Change Manager
For more information on how we can help you with your own 360º feedback process click here |