The Royal Borough of Kensington & Chelsea, Hammersmith & Fulham and Westminster City Councils have a ‘tri-borough’ arrangement for the commissioning of Children’s and Adults’ care which was facing a significant restructure. Our experience of supporting Westminster with a large scale assessment process made Realworld the right partner for this project.


After meeting with key stakeholders it became clear that in spite of there being multiple roles, there were common behavioural capabilities that the Directorates expected successful candidates to display. We designed a bespoke assessment process to evaluate the required behavioural competencies, incorporating a case study with written report and a role play presentation with Q&A session. Assessment ratings were combined with the results of a range of aptitude tests and both individual and group reports were produced.


Over several days of assessments we provided evaluations for each candidate based on observational evidence of their performance against the competencies we set out to assess. This enabled the Directorates to make confident selection decisions and appoint candidates to the new roles in the organisation structure.

``I've been particularly reassured by the judgements and outcomes of the assessments - which concurred with my own view, and that of our exec director and director of finance's views, of the applicants’ strengths. It was very helpful to have some evidence to be able to underpin this other than my intuition.``

Rachael Wright-Turner, Tri-borough Director of Commissioning for Children’s Services